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Family Laundry Privacy Policy

Effective Date: January 1, 2026

 

1. Introduction

This Privacy Policy explains how Family Laundry, Inc. (“Family Laundry,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with the Family Laundry website, mobile applications, pickup and delivery services, payment platform, and related services (collectively, the “Service”).

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Family Laundry operates exclusively in the State of California and complies with applicable federal and California laws, including:

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  • The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)

  • The Children’s Online Privacy Protection Act (COPPA)

  • The Gramm-Leach-Bliley Act (GLBA) (where applicable to financial processing)

  • The CAN-SPAM Act

  • The Telephone Consumer Protection Act (TCPA)

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In this Privacy Policy, “User” or “you” means any person who accesses or uses the Service.

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SERVICE.

 

2. Your California Privacy Rights

Under California law, you have the right to:

  • Know what personal information we collect

  • Access the specific pieces of personal information we maintain about you

  • Request deletion of personal information

  • Request correction of inaccurate personal information

  • Know what personal information is sold or shared and to whom

  • Opt out of the sale or sharing of personal information

  • Limit the use of sensitive personal information

  • Not be discriminated against for exercising your rights

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Family Laundry does not sell personal information for monetary compensation.

If we engage in advertising activities that qualify as “sharing” under California law (such as cross-context behavioral advertising), you have the right to opt out.

Instructions for exercising your rights are provided in Section 6.

 

3. Why We Provide This Privacy Policy

California law requires businesses to disclose how they collect, use, share, and protect personal information. This Privacy Policy explains:

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  • What information we collect

  • Why we collect it

  • How we use and disclose it

  • Your California privacy rights

  • How to contact us

 

4. Information We Collect

We collect the following categories of personal information under the CCPA/CPRA:

A. Identifiers

  • Name

  • Mailing address

  • Pickup and delivery address

  • Email address

  • Telephone number

  • Account login credentials

  • IP address

B. Commercial Information

  • Order history

  • Service preferences

  • Transaction details

C. Financial Information

Payment card details are processed securely through PCI-DSS compliant third-party payment processors. We do not store full card numbers.

D. Internet or Other Electronic Network Activity

  • Browser type

  • Device information

  • Pages visited

  • Referring/exit pages

  • Interaction data

E. Geolocation Data

Approximate location for routing and service delivery.

F. Customer Communications

  • Emails

  • Customer service inquiries

  • Feedback

Sensitive Personal Information (as defined under CPRA)

We collect limited sensitive personal information (such as precise geolocation only if enabled, and account login credentials). We use sensitive personal information only as necessary to provide the Service and do not use it to infer characteristics about you.

 

5. How We Use and Disclose Personal Information

We use personal information to:

  • Provide laundry pickup, cleaning, and delivery services

  • Process payments

  • Send receipts and order updates

  • Provide customer support

  • Improve services

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send marketing communications (subject to opt-out rights)

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Disclosure of Personal Information

We may disclose personal information to:

  1. Service Providers and Contractors
    Including payment processors, logistics providers, cloud hosting providers, IT support, and marketing vendors. These parties are contractually obligated to protect your information.

  2. Business Transfers
    In connection with a merger, acquisition, or sale of assets.

  3. Legal Authorities
    When required by law or legal process.

We do not sell personal information. If we share personal information for cross-context behavioral advertising, California residents may opt out as described below.

 

6. Exercising Your California Rights

To submit a request to know, access, correct, delete, or opt out, you may:

We will verify your identity before fulfilling requests. Authorized agents may submit requests on your behalf with proper documentation.

We will respond within the timeframes required by California law.

We will not discriminate against you for exercising your privacy rights.

 

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the Service

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Backup and archival copies are securely maintained and deleted according to our retention policies.

 

8. Cookies and Advertising

We use cookies and similar technologies to operate the Service and analyze performance.

If we use cookies for cross-context behavioral advertising, you may opt out through:

  • Our website “Do Not Sell or Share My Personal Information” link

  • Browser-based privacy controls (such as Global Privacy Control signals, where supported)

 

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no system is completely secure. We cannot guarantee absolute security.

 

10. Children’s Privacy

Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information without parental consent, we will delete it. Parents may contact us at info@familylaundry.com.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

If required by law, we will provide additional notice.

 

12. Contact Information

If you have questions about this Privacy Policy or your California privacy rights, contact:

Family Laundry info@familylaundry.com

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