Frequently asked questions
Do you have a minimum per order?
Yes, our minimum is 1 bag up to 25 pounds, or $49 + delivery fee*
Do you offer dry cleaning?
What cleaning products do you use?
Who takes care of my laundry?
We do, at every step. Family Laundry drivers pick up and return your clothes. Our full-time launderers expertly clean & neatly fold your items in our 100% owned and operated facilities. We never, ever outsource the cleaning part.
Can I drop off my laundry?
Yes. Come to our drop off location at 2609 Foothill Boulevard, Oakland. We are open from
Oops sorry I missed your driver. Can I reschedule?
Forgot we were coming today? No sweat. You can reschedule on the app or reach out to us.
Do you provide group service to multi-unit apartment buildings?
Yes, we do! Coordinate/consolidate pickup days with your neighbors for a group discount. Requests for multi unit pricing and coordination should be sent to firstname.lastname@example.org.
Do you offer hang dry?
No we do not. Please send us laundry that can be machine washed and dried. They will come back sorted and neatly folded in beautiful bundles like the ones you see below. If you want us to send back your lingerie bag with delicate items wet so you can hang at home, we can do that! Just let us know when you place your order.
What cities do you serve?
Oakland, Emeryville, Berkeley, Alameda, Piedmont, San Leandro, Hayward, Castro Valley, Albany, El Cerrito.
It's my first order and I have no bag? What do I do?
Leave us your clothes in plastic trash bags. We'll take care of it. Make sure to take off pins from blouses and anything valuable from pockets such as credit cards or jewelry.
Do I have to meet the driver in person?
No. Just leave your bag(s) in front of your door and we'll take care of it. Please indicate whether you'd like us to pickup and deliver your laundry by your door when you register
Can you clean dog bedding, large comforters and sleeping bags?
Yes we can! We have big machines to launder your larger items. If it fits in the Family Laundry bag, we will wash it.
How can I reach you?
Call us at (510) 842-3560. In the case we miss your call, please leave a voicemail and we'll call you back to as soon as possible.
Do you have gift cards?
Yes! Housewarming, babyshower, birthday, Mother's Day, Christmas...give the perfect gift. Purchase a Family Laundry gift card by following the link below. Post date the card for the special day by clicking "Send on a future date" at the very bottom.
How do I place an order?
Download the Family Laundry app for your iOS or Android device or click HERE to schedule.
Do you serve businesses and commercial clients?
Yes! Some of our current clients are:
Do you provide House Cleaning services?
Why Free and Clear only?
The more we learn about the chemicals used in popular detergents, the less we want to use them. For example, phtalates are a group of chemicals used heavily in detergents to retain scents throughout the cleaning cycle. They are nasty.