Getting started

What to expect from your first order

Here's exactly what happens, from booking to putting it away.

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1. Book a pickup

Book in the app or at app.familylaundry.com. Pick a pickup window; you can book up to 60 minutes before a window ends. Later on, regular customers can also text PICKUP to (510) 588-4102.

2. Pack your laundry

For your first order, put your laundry in sealed trash bags. A Family Laundry bag holds about 2 tall kitchen bags, or 25 lbs. Keep delicates in a separate bag and choose Air Dry if you want them hung to dry.

3. Leave it out

You don't need to be home. Leave the bags at your door, porch or front desk and tell us where in the app. Tips for leaving laundry out.

4. We wash it ourselves

We empty pockets, separate lights and darks, wash in warm water with Free & Clear detergent and ozone, and dry on medium. Your laundry is never mixed with anyone else's and never sent to another company.

5. It comes back folded

Usually the next service day, in Family Laundry bags that are yours to keep for next time. Everything is folded, socks balled, and bundled by family member.

6. Pay and tip

Your card on file is charged when your order is ready for delivery. You can set a default tip for your driver in the app.

Questions